This Privacy Policy describes the types of personal information we may collect, how we may use this information and when (under certain circumstances) we may disclose this information. This Privacy Policy also details the steps we have taken to secure your personal information. By visiting our Site, you accept the practices described in this Privacy Policy.

We are not responsible for the content on, or privacy practices of, any non-Hydro Flask.com web site to which this Site links or that links to this Site.

INFORMATION COLLECTION

Hydro Flask may collect personal information about you. Examples of such information are name, shipping and billing addresses, phone number, e-mail address, credit card information and customer preferences data. Examples of ways in which we may collect such information from you include the following:
A. Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete a registration form. When registering, you will be prompted to provide certain personal information, including but not limited to your name, shipping and billing addresses, phone number, e-mail address, and credit card number. In addition, you may also be asked to provide your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations, and perhaps for your gender. These kinds of personal information are used for billing purposes, to fulfill your order(s), to communicate with you about your order and this Site, and for internal marketing purposes. If we encounter a problem when processing your order, we will use the personal information to contact you.
B. E-mail Addresses. Some areas of the Site allow you to enter your e-mail address for purposes including, but not limited to: registering for the e-mail news letter, blog, or opening a Hydro Flask account.
C. Cookies. Like most other websites, Hydro Flask uses cookie technology throughout this Site. A cookie is a small removable data file that is stored by your web browser on your computer. Cookies are used to provide customers with tighter security, customized content, tracking of orders and shopping cart items. Cookies are also used to trigger cart reminder emails. Unfortunately, customers who turn off required cookies in their browser settings may not be able to shop from this Site. However, customers who have disabled cookies can still place orders over the telephone by contacting our customer service number at 888-584-9376.

D. Hydro Flask may collect your email address via cookies and pixels on the Website through the use of trusted third party partners. These partners may combine your email information with other information they have access to such as mailing address so that Hydro Flask may serve relevant marketing offers to you via direct mail. If you do not want Hydro Flask to collect information about you, please contact Hydro Flask to opt out.

Information Use

We do not sell or rent information about our customers and all information provided to Hydro Flask remains confidential, except that:
A. We may share aggregate or summary information regarding our customers with partners, advertisers or other third parties. This data will never identify you personally.
B. We may share information with companies that provide support services to us (such as a printer, mailing house, fulfillment company or web host) or that help us market our products and services. These companies may need information about you/your business- in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
C. We will use your personal information to communicate with you about your orders and deliveries, and we may send you a confirmation e-mail(s) when you register or place an order with us. Also, if you submit your e-mail address to register for marketing e-mail or other promotional information, or to open a Hydro Flask account, we use it to deliver the information to you. You may opt-out of such marketing and promotional emails at any time.
D. We may be required to disclose such information in response to subpoenas, court orders, requests from law- enforcement officials or if we are otherwise required to disclose such information by law.
E. We may publicly disclose the name, city, and state of the winner of any online sweepstakes or marketing campaigns.

Protecting Your Information

We have taken reasonable measures to protect your personal information and to ensure that your order and your credit card information are safe and secure. Our servers use Secure Sockets Layer (SSL) / Transport Layer Security (TLS), an advanced encryption technology.

SSL/TLS is considered the industry standard and is among the leading protocol available to encrypt online transactions. Your personal information including your name, credit card number and address is encrypted so that it cannot be read as it is transmitted over the Internet. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, any information you transmit to us is sent at your own risk.

Safe Shopping Guarantee

The Fair Credit Billing Act states that your bank cannot hold you liable for more than $50.00 of fraudulent credit card charges. If your bank does hold you liable for any amount up to the full $50.00, Hydro Flask will cover the entire liability, up to the full $50.00.

If you suspect unauthorized use of your credit card, you must notify your credit card according to its reporting rules and procedures.

Please note that Hydro Flask will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Hydro Flask online shopping while using our secure server.

Children’s Privacy

We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the Site who is under the age of thirteen, we will remove that child’s personal information from our files.

Opt Out/Corrections

For requests about your personal data or to opt-out click here(Opens in a new window).

Upon your request, we will (a) correct or update your personal information; (b) stop sending e-mails to your e-mail address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by e-mailing your request to HydroFlask.com’s Customer Support department, at ConsumerSupport@cs.hydroflask.com. Please clearly label the subject line “Opt Out/Corrections”. Do not e-mail your credit-card number or other sensitive information.

Offline Collection, Use & Disclosure of Information

This Privacy Policy applies only to that online collection of personal information. We may also collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL/TLS encryption. (See the Protecting Your Information section above for more information).

Policy Changes

We may change our Privacy Policy from time-to-time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current Privacy Policy.

Questions & Feedback

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at ConsumerSupport@cs.hydroflask.com.